Frequently Asked Questions
Below you will find answers to some popular questions asked about the services provided by DEKRA Expert.
Most Frequently Asked Questions
Other Frequently Asked Questions
What inspections are available?
Comprehensive, Peace of Mind, Van, Motorhome, pre-purchase and post-purchase inspections as well as Engineers Reports. Click here for details of each type of inspection.
What is the difference between the types of inspections?
Please click here to see our comparison table.
How much does an Inspection cost?
Please click here to see our prices
Are all inspection types available on all vehicles?
No. Peace of Mind inspections are not available on vehicles over 8 years old, high performance cars, all 4x4 vehicles or any vehicle which is subjected to an insurance total loss/write off. Comprehensive, Van, and Motor home inspections are available for vehicles up to 20 years old.
Can you check the engine?
We only provide a visual inspection and cannot dismantle any parts. In many situations the experienced engineers will be able to tell you of any problems from the visual inspection, the sound of the engine and the road test. If dismantling is required for an Engineer's Report this will need to be carried out by your agent prior to the inspection.
What is not included in the inspections?
Please click here for our terms and conditions.
Do you check paperwork/documents?
Yes. If they are available at the time of inspection.
Do you inspect Horse Boxes?
Yes. Up to 3.5 tonnes.
Do you do imports?
Yes. If the import is registered in the UK and is recognised in the UK. The car data check will only go back as far as when the vehicle was registered in England.
What is the difference between a 'grey import' and a 'parallel import'?
A 'grey import' is a vehicle which has been built to a non European specification and is therefore, not EU Type Approved, for example a car built for the Japanese home market. A 'parallel import' refers to right-hand drive vehicles purchased from abroad, built to EU type Approval and therefore compatible with UK specification.
Can you inspect disability cars?
Yes. As long as they don't have specific driving controls.
Do you inspect London Taxis?
Which vehicles do you NOT inspect?
- Any vehicle over 3.5 tonnes
- All American Imports, Buick, Pontiac, Corvette
- All Limousines
- All Hybrid cars
- All motorcycles
- All Kit Cars
- London Taxi
- Smart Cars
*Last update Jul. 2016
The vehicle is more than 20 yrs old, do you inspect it?
How long does it take to arrange an inspection?
We will call the vendor as soon as possible to arrange a time that is mutually convenient. Most inspections are carried out within 3 working days, subject to the vendor and vehicles availability. Some areas of Devon & Cornwall and the North of Scotland can take longer.
How long does the inspection take?
This depends on the inspection type, the vehicle concerned, condition, and the location. Inspections can take anything from 1 to 3 hours.
How long is the road test?
Dependent on location, traffic levels, fuel level and engineer's judgment, however we try to cover 5 miles on the Peace of Mind and Van Inspection and 10 miles on a Comprehensive and Motorhome Inspection.
Why must I have the Vehicle Registration Number to proceed?
Part of the service is a vehicle document check that provides a report into the history of the car ensuring that it has not previously been classed as a write off or stolen etc. This can only be done with the provision of the VRN.
Why should I have a Car Data check?
To confirm the vehicle history and identifies if the vehicle is stolen or has been involved in an accident where the Insurance company classed the vehicle as a write off and so that the engineer can confirm details on the vehicle. For a full certificated Data Check click here.
Do you have to have the car data check carried out?
No, but it is advisable.
Do I have to be present at the inspection?
Do engineers work out of hours?
No, inspections are carried out during the day as they cannot work in the dark/poor lighting .
What do I need to advise the seller before I book an inspection?
Inform the seller that you are arranging an inspection and we require the following:
- The vehicle has a current MOT certificate (if applicable)
- Their permission to do a road test and sufficient fuel to do so
- Located off the highway on a hard level surface
Can I contact the engineer?
Yes. You will be emailed the engineer's contact details with confirmation of the inspection being assigned to him/her.
Do I get a verbal report?
Yes. However this will be late in the day or early evening after the engineer has completed his daily inspection workload and written the report. This is normally between 5-8pm.
How do I get my written report?
By email if you have an email address or by post if you don't. Reports are sent as soon as practically possible within 24hours after the inspection.
What if a problem arises after the inspection has been done?
Please put your concerns in writing for us to investigate:
DEKRA Expert Ltd
Or email:- firstname.lastname@example.org
What areas of the country can you carry out inspections?
We only perform inspections in mainland England, Scotland, Wales and Northern Ireland. We do not perform pre/post purchase inspections in Ireland. We are also unable to carry out inspections in the following postcode areas: SA21 TO SA30 (inclusive), SA34 TO SA73 (inclusive) - SY10 TO SY12 (inclusive), SY21 TO SY24 (inclusive) - LL15, LL16, LL20, LL21, LL23, LL24, LL26, LL32, LL33 TO LL78 (inclusive) - CA4, CA5, CA7, CA9 TO CA28 (inclusive) - HS1 TO HS9 (inclusive) - KW1 TO KW17 (inclusive) - ALL of IV (Invernesshire, Scotland) - ALL of AB (Aberdeenshire, Scotland) - PA34, PA62 TO PA78 (inclusive) - PH18 TO PH42 (inclusive) - IM1 TO IM9 (inclusive) - PO30 TO PO41 (inclusive)
Can I book an appointment time for the engineer before paying?
No this cannot be done due to the way we assign inspections to the engineers.
Is there a direct number for Customer Services?
0800 334 5678
What are your opening hours?
Customer services - Monday to Friday from 9 AM - 5 PM except Bank Holidays (closed)
Can I pay by cheque?
No we do not accept cheques.
What cards do you accept by telephone?
Visa, MasterCard, Switch/Maestro, JCB, Diners, Laser, Electron
Can I have a refund?
In the event of cancellation, a charge of £30 will be retained. Should that cancellation take place within 24 hours of the time of the arranged inspection the amount retained will be increased to £76. The balance of your original payment will then be refunded to your credit card account.
Are there any guarantees?
No. The Inspection can confirm the condition of the vehicle at the time of inspection only.
Will you do a discount on re-inspections after repairs have taken place?
Yes. A re-inspection can be undertaken at a cost of £57.00 plus VAT.
Do you have the number I need to call for the DVLA?
Yes. 0870 240 0010