
Vehicle Inspection - Customer Survey Results
Total Questionaires Received: 1698
Excellent | V. Good | Good | Fair | Poor | |
---|---|---|---|---|---|
The online Vehicle Inspection booking process | 89.19% (660) |
7.16% (53) |
2.30% (17) |
0.81% (6) |
0.54% (4) |
OR | |||||
The manner and professionalism of the call handler who you called to book the inspection | 80.38% (770) |
15.45% (148) |
2.61% (25) |
0.94% (9) |
0.63% (6) |
The time you had to wait before the vehicle was inspected | 81.86% (1390) |
11.96% (203) |
3.77% (64) |
1.77% (30) |
0.65% (11) |
The manner and professionalism of the engineer who provided you with the verbal report | 89.63% (1522) |
7.13% (121) |
1.00% (17) |
0.65% (11) |
1.59% (27) |
The quality of the final vehicle inspection report | 84.10% (1428) |
11.25% (191) |
3.06% (52) |
0.77% (13) |
0.82% (14) |
The overall service you received | 86.16% (1463) |
10.13% (172) |
2.41% (41) |
0.77% (13) |
0.53% (9) |
Would you recommend our service to others: | YES - 98.47% (1672) | NO - 1.53% (26) |