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Vehicle Inspection - Customer Survey Results

Total Questionaires Received: 1592
  Excellent V. Good Good Fair Poor
The online Vehicle Inspection booking process 89.54%
(625)
7.02%
(49)
2.29%
(16)
0.72%
(5)
0.43%
(3)
OR     
The manner and professionalism of the call handler who you called to book the inspection 80.43%
(719)
15.66%
(140)
2.46%
(22)
0.78%
(7)
0.67%
(6)
The time you had to wait before the vehicle was inspected 82.47%
(1313)
11.62%
(185)
3.58%
(57)
1.76%
(28)
0.57%
(9)
The manner and professionalism of the engineer who provided you with the verbal report 89.95%
(1432)
6.91%
(110)
1.01%
(16)
0.69%
(11)
1.44%
(23)
The quality of the final vehicle inspection report 84.48%
(1345)
10.99%
(175)
2.95%
(47)
0.75%
(12)
0.82%
(13)
The overall service you received 86.49%
(1377)
9.92%
(158)
2.32%
(37)
0.75%
(12)
0.50%
(8)
Would you recommend our service to others:YES - 98.49%
(1568)
NO - 1.51%
(24)