DEKRA Expert use cookies to give you the best website browsing experience and to help us understand how you use our site.

To help us do this some cookies have already been set on your device and by continuing to use our website you accept our use of cookies.

To find out more including how to remove cookies from your device read our cookie policy.
Join DEKRA Expert on Facebook
Home   |    Cookie Policy   |    Affiliates   |    Contact   |    Sitemap   |   
grey faded background
 

Vehicle Inspection - Customer Survey Results

Total Questionaires Received: 1439
  Excellent V. Good Good Fair Poor
The online Vehicle Inspection booking process 89.33%
(544)
7.22%
(44)
2.63%
(16)
0.66%
(4)
0.16%
(1)
OR     
The manner and professionalism of the call handler who you called to book the inspection 80.48%
(668)
16.14%
(134)
2.17%
(18)
0.60%
(5)
0.60%
(5)
The time you had to wait before the vehicle was inspected 83.25%
(1198)
11.40%
(164)
3.47%
(50)
1.46%
(21)
0.42%
(6)
The manner and professionalism of the engineer who provided you with the verbal report 90.20%
(1298)
6.88%
(99)
1.04%
(15)
0.69%
(10)
1.18%
(17)
The quality of the final vehicle inspection report 84.09%
(1210)
11.40%
(164)
3.06%
(44)
0.76%
(11)
0.69%
(10)
The overall service you received 86.52%
(1245)
10.08%
(145)
2.22%
(32)
0.76%
(11)
0.42%
(6)
Would you recommend our service to others:YES - 98.47%
(1417)
NO - 1.53%
(22)