
Vehicle Inspection - Customer Survey Results
Total Questionaires Received: 1702
Excellent | V. Good | Good | Fair | Poor | |
---|---|---|---|---|---|
The online Vehicle Inspection booking process | 89.07% (660) |
7.15% (53) |
2.43% (18) |
0.81% (6) |
0.54% (4) |
OR | |||||
The manner and professionalism of the call handler who you called to book the inspection | 80.23% (771) |
15.40% (148) |
2.71% (26) |
1.04% (10) |
0.62% (6) |
The time you had to wait before the vehicle was inspected | 81.73% (1391) |
11.99% (204) |
3.82% (65) |
1.82% (31) |
0.65% (11) |
The manner and professionalism of the engineer who provided you with the verbal report | 89.60% (1525) |
7.17% (122) |
1.00% (17) |
0.65% (11) |
1.59% (27) |
The quality of the final vehicle inspection report | 84.08% (1431) |
11.28% (192) |
3.06% (52) |
0.76% (13) |
0.82% (14) |
The overall service you received | 86.08% (1465) |
10.11% (172) |
2.53% (43) |
0.76% (13) |
0.53% (9) |
Would you recommend our service to others: | YES - 98.47% (1676) | NO - 1.53% (26) |